Privacy Policy
Last updated: August 2026
At Asnaan Design Clinic ("we," "us," or "our"), we are committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, store, and protect your data in compliance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and the regulations set by the Dubai Health Authority (DHA).
1. Information We Collect
We collect the following types of information when you engage with our Clinic: Personal Identification (full name, date of birth, nationality, Emirates ID/passport details where required); Contact Information (phone number, email address, residential address); Medical & Dental History (current and past medical conditions, medications, allergies, previous dental treatments, diagnostic imaging including CBCT and OPG scans); and Appointment & Billing Records (treatment plans, appointment history, payment records).
2. How We Use Your Information
Your information is used solely for the following purposes: providing dental diagnosis, treatment, and ongoing care; scheduling and managing appointments; maintaining accurate medical and dental records as required by DHA regulations; communicating with you regarding appointments, treatment plans, and follow-up care; processing payments and managing billing; complying with legal and regulatory obligations; and improving the quality of our services and patient experience.
3. Legal Basis for Processing
We process your personal and health data based on your explicit consent at the time of registration, the necessity of processing for the provision of healthcare services, and our legal obligations under UAE law and DHA regulations to maintain patient medical records.
4. Data Sharing & Disclosure
Your personal and medical information is treated with the highest level of confidentiality. We do not sell or rent your data to any third party. Information may be shared only in the following circumstances: with your explicit consent, with referring specialists or other healthcare providers involved in your care, with DHA or other regulatory authorities when legally required, and with our payment processing partners strictly for transaction purposes.
5. Data Security
We implement robust technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted digital record systems, restricted access controls limited to authorized clinical and administrative staff, secure physical storage for paper records, and regular security assessments. Diagnostic imaging data (CBCT, OPG) is stored on secure, access-controlled systems.
6. Data Retention
Patient medical and dental records are retained in accordance with DHA guidelines and UAE law. Adult patient records are typically retained for a minimum period as mandated by DHA regulations. Records of minors are retained until the patient reaches the age of majority plus the additional mandated period. After the retention period, records are securely and permanently destroyed.
7. Your Rights Under UAE PDPL
Under the UAE Personal Data Protection Law, you have the following rights: the right to be informed about how your data is used; the right to access your personal data held by us; the right to request correction of inaccurate or incomplete data; the right to request deletion of your data (subject to legal retention requirements for medical records); the right to withdraw consent for data processing at any time (without affecting the lawfulness of processing prior to withdrawal); and the right to lodge a complaint with the relevant UAE data protection authority.
8. Cookies & Website Data
Our website may use basic cookies and analytics tools to improve user experience. We do not collect sensitive health information through our website. Any information submitted through our contact form is used solely for the purpose of responding to your inquiry and is not shared with third parties for marketing purposes.
9. Children's Privacy
When providing dental care to minors, personal and medical information is collected with the consent of a parent or legal guardian. We take extra precautions to protect the privacy of children's data in accordance with UAE law.
10. Third-Party Links
Our website and social media channels may contain links to third-party platforms (such as WhatsApp, Instagram, and Facebook). We are not responsible for the privacy practices of these external platforms. We encourage you to review their respective privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Updated versions will be posted on this page with a revised date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at Asnaan Design Clinic, Unit 34, Vincentore Benessere, Arjan, Barsha South, Dubai, UAE. You may also reach us by phone or WhatsApp during operating hours.